April 3, 2020
We are proud that we have been able to provide our customers with essential items to keep their households safe and functioning in a healthy way during the Covid-19 crisis. And we plan to continue wherever we’re able. Our stores remain stocked with what you need for your home at this time – whether it’s appliances to store and prepare your family’s food, computers for work or school, and even TVs and gaming systems if you’re looking for ways to keep the family entertained.
As you know, cities, counties and states across the country are battling to control the spread of Covid-19 and each has its own rules we all have to follow. In some of the hardest hit areas, we may be closed. In other areas, our services are limited. But we want to reassure you that your health and safety together with the health and safety of our associates remain our priority. Therefore, wherever we are able to do so, we will continue to offer the following services:
Doorstep Delivery Available
We continue to deliver products to your home, dropping off merchandise at your front door to minimize person-to-person exposure. You can shop right from home at homechoicestores.com for whatever you need, or call your local store.
Same-Day Curbside Pickup
We offer curbside pickup (following social distance practices) for any product that can fit in your car. Just call your local store to make arrangements and to let them know when you’ll be arriving.
Product Service and Repairs Included
Product service and repairs are still available. Please contact your local store to schedule a doorstep pickup.
Account Management from Home
Remember that you can make payments online or by phone (call your local store or our Customer Service team at 1-877-45-CHOICE). In many cases, curbside assistance is also available if you need to make your payment in person. Just call your local store to make arrangements.
As we come together as families, I know we’re all trying to help our own neighbors and communities as well, however we can. So, I also wanted to share some exciting news with you: Home Choice is partnering with the American Red Cross, helping to raise funds for their efforts in providing necessary services to communities all over the country during the COVID-19 pandemic.
I invite you to join in making a contribution to help the American Red Cross deliver its lifesaving mission, and we will match donations by making a contribution up to a total of $50,000 in matching funds. Your donation will help ensure (among other services) that blood is made available to help patients in need, prevent blood shortages, and provide critical relief services to people affected by this national public health emergency.
We’ve even made it easy: Simply make your donation online or by phone to this worthy cause by clicking here.
We’re all in this together. And whether it’s within your community or your own household, helping each other is what will get us through this. And as always, we remain committed to serving you and your family’s needs any way we can.
CEO, Home Choice
March 24, 2020
We are committed to remaining a lifeline to our customers and our community in providing the reliable household items that are absolutely essential for families to get through these difficult times. We have these products available in our stores now, ready to be delivered to you immediately. We also completely understand that we need to do this in a way that vigilantly protects the health and safety of our customers, as well as the welfare of our associates during this time of growing economic uncertainty. With stricter safety regulations now in play around the country, I’d like to share the latest steps we’ve put in place so our stores and products remain accessible to you, while enhancing your safety and that of our associates:
New: “Threshold Deliveries” at Your Home & Curbside Pickup
While we will continue to deliver and service your products, we’ve made a critical temporary change to our current practices:
24/7 Online Availability
As stated before, we are ready NOW to provide you with household necessities such as refrigerators and freezers as well as ranges so that food can be safely stored and prepared; computers so you can work and educate children from home; and smartphones so families can connect with loved ones.
Most importantly, you have the ability to get what you need without setting foot in a store:
Strict Safe Distancing Inside Stores
It is more important now than ever that our stores remain open to serve you with our readily available inventory. Rest assured we also continue to enforce our increased sanitation efforts (on top of our already rigorous quality assurance practices) as outlined by the CDC and other health organizations.
If you do choose to shop in-store, we suggest that you shop alone – without other family members – for everyone’s safety. We are also fully enforcing strict social distancing in all cases, and therefore limiting the number of customers in our stores to one at a time.
At this time, we have not changed our operating hours:
Please contact your store prior to visiting. We are following decisions from local and national officials that can impact our operations. Find Your Store >
Taking Care of Our Team
We know that you care about our associates as much as we do, especially while they are working harder than ever to take care of you. So, we want to assure you we are taking care of them.
Bottom line: Whatever we can do to ensure everyone’s safety, health and peace of mind, we are committed to do. We are proud and grateful that we are still able to continue serving you, our family, in this way, during this critical time. And we thank you for your loyalty and patience as we all navigate these waters together.
CEO, Home Choice
March 20, 2020
Our daily lives are changing seemingly by the hour during this unprecedented moment in time. But one thing is clear and constant: Sticking together and helping those who need it most will get us all through this. So I want to share with you some updates on our stores and how we’re upholding our commitment to serving you during this crisis as it continues to shift, while keeping health and safety as top priority.
We have the essentials you need
While our role has always been to provide families the home items they need, some items are becoming vital essentials now more than ever. Our stores are ready to quickly deliver what you need now, especially these:
Remember that delivery is available for your convenience.
Continuing to serve you safely
Most stores remain open to the public, and we continue to enforce our increased sanitation efforts following practices outlined by the CDC. We are also limiting the number of customers in our stores so that we can enforce social distancing guidelines and help you feel safe. If you do not feel comfortable visiting a store or you do not feel well, please call your local store and they will work with you.
Some locations are closing temporarily
We are of course following decisions from local and national officials that impact how we operate our business. As a result, some stores may close, operate in a limited capacity (e.g., only offering delivery), or serve you from other nearby locations. Please contact your store prior to visiting to make sure it is open. Find Your Store >
Taking care of our team
Our associates are our family, just like you – so we want to assure you we are taking care of them. So if an associate is uncomfortable going into work, they are allowed to stay home. And we are providing paid time off to employees who are sick.
Every day brings a new development, but we will get through this. We will continue to keep you updated as your needs or state and local regulations change. In the meantime, know that your families are in our thoughts and our commitment to serving you is unwavering.
CEO, Home Choice
March 13, 2020
Keeping our stores clean and safe
The cleanliness of our store is always a top priority for us, and now more than ever - so we have increased the frequency, strength and thoroughness of cleaning and sanitizing measures regarding our stores and products, especially on more frequently touched surfaces (e.g., countertops, remote controls, gaming systems, etc.).
Supporting our associates
We have shared specific instructions with all Home Choice associates regarding the best ways to keep themselves and their families healthy as advised by the CDC and other health organizations. More importantly, we're instructing associates who don't feel well or have recently returned from traveling in an area of the world currently considered "high risk" to stay home and consult a healthcare provider.
Continuing to serve you
Rest assured our stores are open for business to continue to meet your needs. However, if you are not feeling well or choose not to visit our stores during this time, we're ready to serve you at homechoicestores.com. As always, we offer delivery service for your convenience. Current customers needing to make a payment can take advantage of our convenient online payment options.
Offering in-home customer service reschedules
If you need to reschedule a delivery, just contact your local store and we'll be happy to do so at your convenience. We understand that this situation is top of mind for all of us right now. Based on the measures we've taken (and will continue to take as circumstances change), we are confident that our stores will remain a safe and welcoming place for our customers and our community.
CEO, Home Choice